Vilkår og betingelser

Welcome to Céranoir (“we,” “our,” “us”). Please read these Terms and Conditions (“Terms”) carefully before using our website www.ceranoir.com and purchasing our products. These Terms outline the rules, responsibilities, and expectations between Céranoir and our customers.

By accessing or using this website, placing an order, or engaging with any of our services, you agree to be bound by these Terms.

1. Company Information

Céranoir is a Denmark-based brand specializing in high-quality makeup bags, organisers, and handbags designed for everyday elegance and functionality. We are committed to offering thoughtfully crafted accessories that balance style, practicality, and refined aesthetics.

Céranoir operates in accordance with Danish business regulations and European consumer protection laws.

For inquiries, customer support, or business collaborations, please contact us at:
📧 [Insert your official email address]

2. Eligibility to Use Our Website

By using our website, you confirm that:

  • You are at least 18 years old, or have permission from a parent/guardian
  • You have the legal authority to agree to these Terms
  • All information provided is accurate and complete
  • You will not use the site for any unlawful or fraudulent activities

3. Product Information & Availability

We strive to ensure that all product images, descriptions, prices, and details are accurate and up to date. However, variations in color and texture may occur due to lighting, screen display, or materials.

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice.

4. Pricing, Taxes & Currency

Prices are listed in [EUR, DKK, or applicable currency] and include VAT where applicable.
You are responsible for any additional duties or import taxes imposed by your country upon delivery.

We reserve the right to modify pricing at any time without prior notice. However, pricing confirmed at checkout will not change for existing orders.

5. Order Acceptance & Contract Formation

Once you place an order, you will receive an order confirmation email. This does not signify acceptance of your order. Acceptance occurs only when we ship the item(s).
We reserve the right to refuse or cancel any order for any reason, including:

  • Product availability
  • Inaccurate information
  • Suspected fraud or misuse
  • Violations of these Terms

6. Payments

We accept secure payments via:

  • Visa / Mastercard
  • PayPal
  • Apple Pay / Google Pay

All transactions are encrypted. We do not store your card details. If payment fails, your order will not be processed.

7. Shipping & Delivery

Shipping Regions

We ship both domestically and internationally.

Processing Time

Orders are usually dispatched within 1–3 business days. Custom periods may apply during launches or holidays.

Estimated Delivery Times

  • Domestic: 2–5 business days
  • International: 5–15 business days
    Tracking details will be emailed once your order is shipped.

Delivery Delays

Céranoir is not responsible for delays caused by couriers, customs, weather, or any event beyond our control.

8. Customs, Duties & Import Fees

International customers are responsible for any applicable customs duties, VAT, or import fees upon delivery. These charges are not included in our product or shipping prices.

We recommend contacting your local customs office for more information before ordering.

9. Return & Refund Policy

Eligibility

Returns are accepted within 14 days of receiving your order, provided that:

  • The item is unused and in original condition
  • It includes original packaging, dust bags, tags, etc.
  • It is not a custom, personalized, or final-sale item

How to Return

  1. Email us at [your email] with your order number and reason for return.
  2. We will provide return instructions and address.
  3. Ship the item using a trackable method.

Return shipping costs are the customer’s responsibility unless the item was faulty or incorrect.

Refund Processing

Refunds are processed within 7 business days after we receive and inspect the returned item. Funds will be returned to the original payment method.

10. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

11. Faulty or Incorrect Items

If you receive a damaged, defective, or wrong item, notify us within 72 hours of delivery. Include:

  • Clear photos of the product and packaging
  • Your order number
  • Description of the issue

We will offer a suitable solution such as a replacement, refund, or store credit.

12. Cancellations & Order Changes

Orders can be canceled within 12 hours of purchase. After that, the order may already be processed. Contact us immediately for assistance.

We do not allow modifications to orders (e.g., address change, item swap) once an order is placed, to avoid fulfillment errors.

13. Care Instructions & Use

Please follow care instructions provided on the product page or included in packaging. We are not responsible for damage caused by improper storage, cleaning, or handling.

Materials such as vegan leather, canvas, or fabric may require specific care.

14. Intellectual Property & Content Use

All content on this website, including logos, product names, text, images, videos, and designs, is the intellectual property of Céranoir and is protected by copyright and trademark laws.
You may not reproduce, copy, modify, or use any content without written permission.

15. Account Registration & Security

If you create an account on our site, you are responsible for maintaining the confidentiality of your account details.
You agree to notify us immediately of any unauthorized use.
We reserve the right to terminate or suspend any account that violates these terms or is involved in suspicious activity.

16. Privacy & Data Protection

Your privacy matters to us. We collect only necessary data to process your orders and improve your shopping experience.
Your data is never sold or misused.
Please review our full [Privacy Policy] for details on how we store, use, and protect your information, in compliance with GDPR and other regulations.

17. Limitation of Liability

To the fullest extent permitted by law, Céranoir shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

All products should be used as intended. Always check product dimensions, features, and care instructions before purchase.

18. Governing Law & Dispute Resolution

These Terms and any transactions made through this website are governed by and construed in accordance with the laws of Denmark.

If any dispute arises between you (the customer) and Céranoir, we encourage you to contact us first to resolve the matter amicably. You can reach us at care@ceranoir.com

Jurisdiction

Any legal disputes that cannot be resolved informally shall be subject to the jurisdiction of the courts of Copenhagen, Denmark.

📩 Contact Information

If you have questions or concerns regarding these Terms, please contact us:
📧 Email: care@ceranoir.com

Instagram: @ceranoir_