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All You Need to Know

When will my order ship?
We aim to ship all orders within 1–3 business days. You’ll receive a confirmation email once your order is on its way.
How long does shipping take?
• Denmark: 1–3 business days
• EU: 3–7 business days
• UK & US: 5–10 business days
Do you ship internationally?
Yes, we ship to most EU countries, the UK, and the US. Contact us if you're unsure about your location.
Can I return or exchange an item?
Yes — items can be returned within 14 days if unused and in original packaging. View our return policy for details.
Are your products vegan?
Absolutely. All Céranoir bags are made with high-quality, cruelty-free vegan materials.
How can I contact you?
Email us at care@ceranoir.com or use the contact form on our website. We typically respond within 1–2 business days.
How do I take care of my vegan leather bag?
To keep your bag in great condition, gently wipe it with a soft, damp cloth when needed. Our vegan leather is water-resistant, but not resistant to oils, makeup stains, or alcohol-based products — so handle with care around those. When not in use, store your bag in the dust pouch to help maintain its shape and finish.
Can I change or cancel my order after purchase?
If your order hasn't shipped yet, we’ll do our best to help. Please email us as soon as possible with your order number at care@ceranoir.com.
How does pre-order work?
When you place a pre-order, you’re reserving the item before it’s officially released. You’ll be the first to receive it once we ship.

When will it ship?
Our first collection is expected to ship by mid-October. We’ll keep you updated by email with any changes.

Can I cancel a pre-order?
Yes — you can cancel your pre-order any time before it ships for a full refund. Just email us at care@ceranoir.com.

Will I be charged now?
Yes. Your payment secures your spot in the pre-order queue. We do not charge you later.